Whenever anyone telephones Crosman at 1-800-7AIRGUN they often receive a surprise. This is because the telephone is answered by a real person, not an automated machine!
For the last 21 years, Sarah Cascini has been company Receptionist and the Voice of Crosman, answering the telephone well over 2 Million times – yes over 2 million times! Many of us have spoken to her without knowing her name or face.
Unlike many other companies (not only in the airgun business), when someone calls Crosman with a question – what ever it is – Sarah personally manages the call. She handles some questions herself, or directs the caller to the correct person or department with her huge knowledge of everyone and everything in the company that results from her 37 years of service.
Sarah Cascini began her career at Crosman in 1977. At first she worked in the Assembly Department. In 1979 she transferred to Customer Service repairing airguns – this was back in the days of the old Crosman factory on Turk Hill Road, Fairport NY. In 1980, Sarah accepted a position in the Accounts Receivable Department and later became a Credit Analyst.
In 1993 Sarah became Receptionist and “the Voice of Crosman”. She’s retiring from Crosman at the end of 2014 and is warmly thanked by the company for her many years of devoted service.
You’ll be pleased to hear that Sarah will not be replaced by a machine as Crosman Receptionist. Kathy Button, another long-serving employee is already in training and will take over as the Voice of Crosman in 2015. Crosman sees this personal approach as a key part of their unmatched customer service and I, for one, agree.
As Crosman visitors, callers and customers, I’m sure we all join in wishing Sarah a long and happy retirement!
The post Sarah Cascini The Voice of Crosman
To Retire at Year End 2014. appeared first on Hard Air Magazine.