Pyramyd Air, the world’s largest Internet airgun retailer, was awarded the 2014 BizRate Circle of Excellence award, the company’s 4th consecutive year in a row to win.
This Award, awarded by Bizrate Insights, a Connexity company and one of the largest sources of consumer-generated reviews of online retailers in the United States, recognizes retailers that received outstanding online customer satisfaction scores throughout a one-year period, as rated by millions of verified online buyers.
The 2014 Bizrate Circle of Excellence Award was earned by only 140 online retailers, representing the top 2.9% of retailers in North America utilizing the Bizrate survey. Of the 4,700 e-tailers that participated, Pyramyd Air scored in 38th place, securing it as one of the top 50 e-tailers in the country.
Pyramyd Air was also one of 80 retailers who received the highest distinction, the Platinum Award. The Bizrate Circle of Excellence Platinum Award is conferred to retailers that not only achieved winner status, but also earned a score of at least 9.0 out of 10.0 in all seven key satisfaction indicators reviewed for the Award.
Among the factors taken into consideration to be named a Bizrate Circle of Excellence winner are: Point of Sale metrics, Post Order Fulfillment metrics, Overall Satisfaction, Repurchase Intent, Product Selection, Product Met Expectations, On -Time Delivery, and Ease of Finding Customer Support.
“We are proud to recognize and honor retailers who not only strive for excellence in online shopping, but also demonstrate a dedication to the best customer service,” said Bill Glass, CEO of Connexity, Inc., parent company to both Bizrate and Bizrate Insights. “The foundation of good customer service is the instinct to ask ‘how are we doing?’ Caring translates into more loyal customers and increased sales.”
“For the last several years, score averages had increased – until this year. Customer expectations are rising faster than retailers’ ability to meet and out-perform them, ” said Hayley A. Silver, Vice President of Bizrate Insights. “Retailers are certainly interested in making quantum leaps in their online experiences to delight customers and shareholders alike. However the current required pace and breadth of innovation is often slowed by resource constraints. It will be interesting to see how innovative online retailers will be this year to increase satisfaction scores.”
Val Gamerman, President of Pyramyd Air commented: “At Pyramyd Air, we work hard to keep our customers happy and are incredibly proud of earning a Bizrate Circle of Excellence Award. As we have for the past 4 years, we plan to showcase this Award to bring confidence to new shoppers and show them that customer service is, and always will be, a high priority for Pyramyd Air.”
So who are those people in the photograph? They are the Pyramyd Air sales, support and technical support folk. These are the people you talk to when you telephone Pyramyd. They’re real people, they’re knowledgeable and there’s lots of them, as you can see!
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